SmarttBot connects data and customizes its product with Twilio Segment

This is expected to give Smarttbot’s bots a significant performance boost, as they will be able to take advantage of the latest and most successful trading strategies. Our customer self-service solutions connect seamlessly to the entire ecosystem of
third-party platforms and apps you already use to manage your customer relationships. Your central hub for managing knowledge base content, across multiple brands, languages, and channels, to tackle customer needs efficiently, day in and day out.

As the company began growing rapidly, the data and analytics team realized it didn’t have a good grasp of the customer journey and struggled to access usable data for analytics. On top of that, the marketing and customer teams wanted to create opportunities to generate more revenue. SmarttBot needed a better understanding of its customers and a connected stack in order to grow more effectively. While Maya started as a chat BOT that answers redundant questions, over a period of time, the scope of Maya grew. With integration across enterprise systems and self-learning (machine learning) from usage, Maya makes it simple for the field force to access critical business insights. With most commercial chatbots, failures are not handled well, but with Maya, any unanswered query gets logged as a ticket with our employee helpdesk.

Carteira Advanced

Provide 24/7 customer support all channels with better data & insights across channels. A chatbot based on ChatGPT for instant messengers and your website in 5 minutes.Reduce the cost of communication with clients. The integration with QuantGate will allow smarttbot‘s bots to access and trade on opportunity signals generated by QuantGate’s AI algorithms.

• Entertain visitors of your club by offering them to buy a drink from alive bot.
• Automate customer support with intelligent call routing & improve the customer journey.
• Introduction Conversations backed by technology are increasing in number day by day.
• On top of that, the marketing and customer teams wanted to create opportunities to generate more revenue.
• This gave teams across the company a more complete understanding of the customer journey, while enabling the Data and Analytics team to focus on running powerful new models and analyses.

SmarttBot also leveraged Segment Functions to build custom workflows and product capabilities, like a new referral program and a new product bundle to drive new revenue during the holidays. With Twilio Segment, SmarttBot now has a customer data platform that seamlessly connects data, enables a better understanding of user behavior, and creates new growth opportunities for the company. With Functions, SmarttBot is able to build custom capabilities to meet their exact needs, all while maximizing resources and driving new revenue. With greater visibility into customer behavior, the team set out to launch new growth initiatives. SmarttBot turned to Functions to build custom workflows, product features, and advanced marketing campaigns on top of its app. SmarttBot can now activate its customer data and build custom capabilities by connecting any data source, destination, or internal service to Twilio Segment using a serverless, low-code function builder.

Omni Channel Support

As the day trading platform SmartBott was looking for new growth opportunities, the data and analytics team realized it didn’t have a good grasp of the customer journey and struggled to access usable data for analytics and marketing. Smart Bot is built on industry-leading Tock technology, an advanced open-source conversational platform, to provide a more transparent and secure customer service experience that can be built to-spec based on a brand’s specific customer service needs. Smarttbot, a Brazilian bot-trading firm, has announced that it has integrated with QuantGate to offer its best performing trading bot to date.

The move comes as part of Smarttbot’s efforts to integrate artificial intelligence and machine learning into its trading bots, in order to improve their performance. The referral program drove engagement from 700 customers and successfully drove 70 new users to the platform. What’s more, the team viewed this campaign as a successful proof of concept to leverage Functions for future customization.

Learning from your data

Setup schedule or send one-time notices, even to multiple groups at once.

The bot answers customer questions 24/7.Consults and leads to sales by receiving the customer’s phone number.The number is sent to your CRM, spreadsheet or chat. The bot answers customer questions about any of your texts – PDF – or about the site.The bot will automatically analyze all the texts and answer like a human. There is no need to specially prepare materials.Upload a document or paste a link to a website and connect the bot to any messenger or to your website. Deploy Smart Bot across all of the conversational channels your customers use to provide them with instant, automated support whenever they need help. Integrate all business processes seamlessly with API token connects for customer support.

Smartbot AI is easy

The unique differentiator is that Maya gets continuously trained on failed questions and is able to answer such questions going forward, thus making it an intuitive technology. The team used Twilio Segment Connections to build and connect a best-in-class stack through a single API. The new stack unlocked the ability to implement innovative growth initiatives and optimize revenue channels.

At the time, SmarttBot’s application could not support selling bundled products, so the team turned to Functions to provide the flexibility and control to build the customized features required to make product bundles available. The user purchase workflow begins with Twilio Segment receiving a track call which triggers Twilio Segment Functions. The Black Friday campaign successfully resulted in a significant overall revenue lift and required far fewer resources than building the functionality in-house from scratch. SmarttBot turned to Twilio Segment to connect data, enable a better understanding of user behavior, and unlock new growth opportunities for the company.

Backed by experts, built for success

Automate customer support with intelligent call routing & improve the customer journey. Our data driven test studio allows you to simulate typical behavior of real humans interacting with the Conversational AI assistant and perform every type of testing. Smarttbot is confident that this move will help it to remain at the forefront of the bot-trading industry, and to offer its clients the best possible service. An intelligent bot with chat interface for 40% increase in average response time. Say goodbye to the headache of learning new technology – our platform helps streamline development and puts the power of conversational AI at your fingertips. The bot will communicate with your clients and guide them towards achieving a given goal.